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FAQ
FAQ
We have compiled a list of frequently asked questions from customers about SODAART services.
Please read it before making your request.
If you can't find the answer to your question or require more information, please contact us using our contact form.
Our specialized staff will be happy to answer your questions.
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Regarding the request price for Live2D modelsThe price varies depending on the difficulty of the standing image, the range of motion you desire, and the specifications such as changing the clothes and hairstyle. The specific amount will increase or decrease depending on the detailed specifications, so we will carefully answer any questions or requests for estimates. Please feel free to contact us for more details. [About our comprehensive service] We also provide comprehensive support from character design to part division and modeling. In addition, for our character design service, we currently have partner illustrators that we can introduce to you. Please feel free to contact us as you can choose your preferred style and illustrator.
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What is the schedule like now?The schedule will be adjusted accordingly. If you don't mind, I would appreciate it if you could let me know your situation, budget, and desired delivery date. We will ask for details of your request and present the budget, schedule, and terms of use.
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Please tell me the specific procedure and payment method when making a request.After the request inquiry, quotation, and contract are confirmed, half of the request fee will be a deposit. Once the deposit is collected and confirmed, the work schedule will be decided. Regarding payment, we recommend Paypal for customers from overseas (as our head office is in Japan, Taiwan is also included overseas). In Japan, you can also transfer directly to our UFJ Bank account.
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The character portrait isn't divided into parts, can you separate them for me?Yes, it is possible to separate the parts. Separate parts will be quoted separately. The most recommended thing to do is to have the character design illustrator divide the parts into parts. If you have any questions about how to separate the parts, we can explain it to you. In addition, we can also make corrections and responses after the parts are separated.
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I don't have any character portraits, but do you offer a comprehensive service from character design to production?there is. Please refer to the portfolios of our partner illustrators and choose your favorite style. We will contact the illustrator. We will get back to you after checking with the illustrator regarding the price and schedule for the portrait. We also have background designers and logo designers, so please feel free to use them as a reference.
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Do I need a contract to make a request?Yes, it is necessary. The contract is available in Chinese (Traditional) and Japanese (same content). Please read the contract carefully before signing. By paying the deposit, you agree to all the terms and conditions stated in the contract. The contents of the contract can be amended or added to within reasonable limits.
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I want to cancel my order, can I get my deposit back?The contract clearly states that "In the event of termination of the contract for personal reasons, the deposit will not be refunded." Please be aware that if you cancel after the contract has been concluded, the deposit cannot be refunded. To ensure a smooth transaction, please be sure to check the contents of the contract.
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Questions about the Live2D courseIf you have any questions about the Live2D online course, please see the Q&A on the official website. We will answer all your questions carefully😊. (The course is for Chinese speakers) ↓ Red Soda's Live2D Line Education Course
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How do I become a Vtuber member?The official website offers various membership tiers. You can choose the level at which you want to participate. Your support is what drives Vtubers!
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Will my contract be automatically renewed after I join the Vtuber Fan Club?All membership plans will auto-renew. You can also cancel at any time.
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What are the Vtuber membership ranks and the corresponding benefits?Please refer to the details section for each Vtuber.
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After becoming a Vtuber member, can I receive benefits for the previous month?Yes, I can. From the moment you become a member, you'll get rewards for the past few months.
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What are tips given to Vtubers used for?All profits received will be used to improve the content of Vtubers' broadcasts, as well as for planning and promotion.
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How can I cancel my subscription?If you go to "My Page" in the menu, you will find a "Cancel" option under your subscribed channels. If you go here, you can proceed with the cancellation request.
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How long will it take for my order to arrive after I place it?In-stock items: We will ship within 1-3 business days after confirming your order. On weekends and public holidays, it will be later. Pre-order items: The expected delivery date will be stated on the product page.
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Is there a shipping charge?Shipping within Taiwan is free. If international shipping is required, shipping charges will apply.
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How to return, exchange, or cancel an orderReturns and Exchanges: We cannot accept returns after an item has been shipped. All products are videotaped before delivery to ensure product integrity. In order to reduce consumer disputes, we recommend that you take a video before opening and confirm the purchase and quantity. In the unlikely event that you receive a defective, damaged, or missing item, we will cover the shipping costs for the exchange if you request an exchange within one week. Cancellation: You can cancel your order within 6 hours of placing it. Please contact us via our official website.
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Will a receipt be issued?Once your order is processed, it will be automatically sent to your email address.
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